Returns & Exchanges
At Qure™, we stand behind the efficacy of our clinical-grade beauty technology and offer a 30-day satisfaction guarantee to ensure you achieve the skin results you deserve. If you are not completely satisfied with your purchase, our streamlined return process makes it easy to request a refund or exchange.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack the device in its original packaging, ensuring all attachments, charging cables, and manuals are included to qualify for a full refund.
Attach the Shipping Label
Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing